FAQ

Our preferred method of receiving payment is by direct deposit or electronic funds transfer (EFT). Once your order is finalised, we will email you your invoice with our bank account details. We also accept cheques and money orders.

You can also make payment by Visa or MasterCard over the phone or email. The total amount payable will be charged once the order is finalised and all details are provided by the customer.

We also accept payment through PayPal. Please note! All payments made by PayPal incur a 2.9% transaction surcharge.

A: If you wish to order stubby holders for your wedding with one of our existing wedding design please provide these details:

Design number (Full colour or Single colour)
With or without base
Font number (if different from existing one)
Names
Wedding date
Stubby holder colour (material) or Full colour design background
Print/text colour
Street address for delivery
Contact phone number

Single Colour Options:

Minimum order 50 units per design. 2 Separate designs of 50 each count as 2 orders at the 50+ price/unit and 2 set ups.
2 designs can be combined or modified free of charge
A mixture of background colours and up to 2 different single print colours are free of charge (ie. 50 black with white print and 50 white with black print)
A mix of slim line and normal stubby holders will be charged as one order
Material colour swatches can be supplied to match with your colour theme ($5 postage)
We have over 400 print colours to choose from, please contact us for more info.
Metallic silver and gold print is available at no extra cost.

Full Colour Options:

Minimum order 25 units. 2 Separate designs of 50 each will be counted as 1 order at the 100+ price/unit and 1 set up.
2 designs can be combined or modified free of charge.
A mix of slim line and normal stubby holders will be charged as one order
We have over 400 print colours to choose from, please contact us for more info.
Metallic silver/gold print and fluorescent colours are NOT available with the full colour printing process.

There is a standard SET UP fee for each job, depending on the type or number of print colours, and there is a FREIGHT charge. All set up prices are specified on each product page.

All existing wedding and bucks designs are free and can be customised. We do standard graphic artwork, starting at $15. Should detailed original artwork be required for a job, additional artwork fees may be applicable however you will be consulted first.

The preferred format is vector (ie Adobe Illustrator, Corel Draw, EPS, PDF), however we also accept Photoshop, high quality jpg and tiff formats, depending on the job. Please NO artwork made in MICROSOFT OFFICE. For more info please contact us here.

If you are sending us a photo please make sure that it is min. 300dpi at the size to be printed or in plain English a high quality, crisp and sharp image!

The cost of freight depends on the quantity of the goods and destination. As an idea, freight for 50-200 stubby holders will cost $15-20 to deliver to east coast capitals and $20-30 to WA, SA & NT capitals. Feel free to contact us for a quick quote via our contacts page or email: sales@coolershop.com.au

Our usual turn around time is 1 week after an order is placed and payment is received. In some cases urgent jobs can be manufactured and posted via Express Post in 2-3 days, but please contact us first.